1. Delete from within the app
Open the Friendz app, go to the Profile tab, open Settings, tap Delete Account under Account, and confirm after completing the requested verification step.
2. If you no longer have access to the app
If you’ve uninstalled the app, can’t sign in, or don’t have access to your device, email contact@bullsdigitalhouse.com with the email or username associated with your account. Once we verify your identity, we delete the account on your behalf.
3. What gets deleted and what may be retained
A 7-day grace period starts once your request is confirmed, during which you can cancel it and recover your account. Afterwards, your profile, username, account details, uploaded photos/videos/messages, friendship and notification records are deleted from active systems or irreversibly anonymised.
Records tied to an active dispute or legal process, records we must retain by law, security logs, and backups pending the regular deletion cycle may be kept for a limited additional period.
4. Timeframe
Account deletion completes after the 7-day grace period; requests submitted by email are completed within 30 days at the latest.